SHIPPING & RETURNS
Due to current delays related to Covid-19 all standard shipping times that are stated in the product descriptions (and the standard 4-7 business days for most items) may be delayed an extra 3-5 business days due to us experiencing some delays with our vendors, and USPS delays.
Getting your orders to you is our top priority. We are so thankful to those of you who continue to SHOP with Brown's Urban & Bougie.
We appreciate your support and wish you Peace, Love and Bougie Blessings.
PLEASE read all product descriptions before placing your order!
We are located in Illinois and currently only ship to USA and Canada. Standard processing time is 3-5 business days, orders may take longer based on sales volume or if noted otherwise in the product description. USA first class shipping rates start at $6.50 based on package weight.
Shipping to Canada can take 10-15 business days, prices begin at $22.50 based on the weight of the package.
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
We do not process orders or respond to emails on Weekends or National Holidays. Please allow 24 hours for an email response.
RETURN AND REFUND POLICY
Brown's Urban & Bougie does not offer refunds due to the nature and personal use of the items sold on this site.
***If the product you received is deemed defective your order is eligible for a return within 3 days of the delivery date. Please email info@trybubluxury and we will work accommodate you. We value our customers and will work with you to resolve any concerns.***
There are no refunds for digital products, all sales are final.
All accessories are considered "costume jewelry" and should not be worn on sensitive skin. Exposing your jewelry to salt water, chlorinated water, household chemicals, soaps, any kind of perfumes, can cause damage to your jewelry, including discoloration and abrasions over time.
Orders can not be edited once the order is placed; you will need to make a new order to add additional items.
Orders with incorrect addresses will not be edited, they will be cancelled upon the customers request.
We are not responsible for shipping delays or lost packages marked delivered but not received. In the event that this happens, please take your tracking number to your local USPS to file a claim.
Orders will be shipped to the shipping address that is entered during checkout, we are not responsible for any errors or typos.
Orders that are flagged as fraud will be cancelled, no exceptions.
Packages that are returned to sender (Brown's Urban Bougie) will be refunded, shipping charges will not be refunded.